Terms and Conditions

Cleaning Service Delft B.V.
Chamber of Commerce (KvK): 93623887
Registered in Delft, The Netherlands

Article 1 – Definitions

1.1 Cleaning Service Delft B.V., established in Delft and registered with the Dutch Chamber of Commerce under number 93623887, is hereinafter referred to as the “Contractor.”

1.2 The natural or legal person making use of the Contractor’s services is hereinafter referred to as the “Client.”

1.3 “Services” include, but are not limited to, window cleaning, facade cleaning, periodic cleaning and related services.

Article 2 – Applicability

2.1 These Terms and Conditions apply to all offers, agreements and services provided by the Contractor.

2.2 Deviations are only valid if agreed upon in writing.

2.3 By placing an order, the Client accepts these Terms and Conditions.

Article 3 – Formation of the Agreement

3.1 An agreement is concluded upon verbal or written confirmation of the order.

3.2 For periodic services, the agreement is entered into for an indefinite period unless otherwise agreed.

3.3 The Contractor reserves the right to refuse assignments without stating reasons.

Article 4 – Performance of the Services

4.1 The Contractor shall perform the services to the best of its knowledge and professional ability.

4.2 The Client shall ensure safe, unobstructed and accessible access to the property.

4.3 If services cannot be performed due to weather conditions or other circumstances beyond the Contractor’s control, the services will be rescheduled to the next suitable time.

4.4 If access is not possible, call-out charges may be invoiced.

Article 5 – Payment

5.1 After completion of the services, the Client will receive a digital payment link.

5.2 Payment must be made within 5 days of receipt of the payment link.

5.3 If payment is not received, the Client will receive a reminder.

5.4 If payment has not been made within 7 days after the reminder has been sent, the Client shall be in default by operation of law.

5.5 From the moment of default, the Client owes statutory interest and extrajudicial collection costs in accordance with the Dutch Collection Costs Act (Wet Incassokosten).

5.6 The Contractor reserves the right to suspend future services or to perform them only against advance payment in cases of repeated late payment.

5.7 Failure to pay does not entitle the Client to suspend payment due to alleged complaints, unless such complaints have been reported in accordance with Article 7.

Article 6 – Liability

6.1 The Contractor is only liable for direct damage resulting from proven intent or gross negligence.

6.2 The Contractor is not liable for damage resulting from:

  • Lack of maintenance

  • Existing defects in glass, frames or sealant

  • Porous or deteriorated glazing

  • Leakage caused by poorly sealed frames

  • Discoloration or wear becoming visible after cleaning

  • Loose or defective components

6.3 For older glazing, double glazing or deteriorated glass, the Client accepts the risk of spontaneous glass breakage.

6.4 Any liability is limited to a maximum of the invoice amount of the relevant services.

6.5 The Contractor is not liable for indirect damage, consequential damage or business losses.

Article 7 – Complaints

7.1 Complaints regarding performed services must be reported in writing or by email within 48 hours after completion.

7.2 After this period has expired, the services are deemed to have been properly performed.

7.3 The Contractor shall be given the opportunity to assess the complaint and, if justified, remedy it within a reasonable period.

Article 8 – Force Majeure

8.1 The Contractor is not liable for delay or failure to perform due to force majeure, including weather conditions, illness, traffic situations or other unforeseen circumstances.

8.2 In the event of force majeure, performance shall be suspended without the Client being entitled to compensation.

Article 9 – Termination

9.1 Periodic agreements may be terminated in writing with one month’s notice.

9.2 Upon termination, services already performed remain payable.

Article 10 – Governing Law

10.1 All agreements are governed by Dutch law.

10.2 Disputes shall be submitted to the competent court in the district where the Contractor is established.