Privacy Policy

Cleaning Service Delft B.V.
Chamber of Commerce (KvK): 93623887
Registered in Delft, The Netherlands

 

1. Who We Are

Cleaning Service Delft B.V., located at Zwanenpad 18, 2623 AL Delft, The Netherlands, is responsible for the processing of personal data as described in this Privacy Policy.

Chamber of Commerce number: 93623887
Email address: info@cleaningservicedelft.nl
Phone number: +31 6 46 32 06 24

 

    2. What Personal Data We Process

    We only process personal data that is necessary for providing our services, including:

    • First and last name (if provided)

    • Address details

    • Phone number

    • Email address

    • Payment details (via external payment provider)

    • Invoice details

    • Communication via WhatsApp or email

     

      3. Purpose of Processing Personal Data

      We process personal data for the following purposes:

      • Performing cleaning and window cleaning services

      • Scheduling appointments

      • Sending payment requests (e.g., via Mollie)

      • Sending service messages and reminders via WhatsApp

      • Processing payments

      • Complying with legal administrative obligations

      • Handling questions and complaints

      We use WhatsApp exclusively for communication with existing customers in connection with our services.

       

        4. Legal Basis for Processing

        We process personal data on the basis of:

        • Performance of a contract

        • Legal obligations

        • Legitimate interest (such as efficient communication with customers)

         

          5. Do We Share Personal Data with Third Parties?

          We do not sell personal data.

          We only share data with third parties when necessary for our services, such as:

          • Payment providers (e.g., Mollie)

          • Accounting firm or bookkeeper

          • IT service providers

          • WhatsApp Business (via Twilio)

          Where legally required, we conclude a data processing agreement with parties that process personal data on our behalf.

           

            6. How Long Do We Retain Personal Data?

            We do not retain personal data longer than necessary.

            Administrative data is retained in accordance with the statutory retention period of 7 years.

            Communication data is retained no longer than necessary for customer management purposes.

             

              7. Data Security

              We take appropriate technical and organizational measures to protect personal data against loss, misuse or unauthorized access.

              Our website is secured with an SSL certificate (HTTPS).

               

                8. Your Rights

                You have the right to:

                • Access your personal data

                • Request correction of inaccurate data

                • Request deletion of data

                • Request restriction of processing

                • Object to processing

                • Request data portability

                Requests can be submitted via:
                info@cleaningservicedelft.nl

                 

                  9. Cookies

                  Our website may use functional and analytical cookies to improve website performance.

                  No tracking or advertising cookies are placed without consent.

                   

                    10. Complaints

                    If you have a complaint regarding the processing of your personal data, you may contact us.

                    You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via:

                    www.autoriteitpersoonsgegevens.nl

                     

                      11. Changes

                      We reserve the right to amend this Privacy Policy.
                      The most recent version is always available on our website.